Twenty35 IT takes the privacy of customer data seriously. Please be aware that data (including, but not limited to, images, music and video) may be lost during the repair process of electrical and electronic products. It is the responsibility of the customer to ensure that all personal data is deleted before the product is returned to Twenty35 IT.
Returns Policy
Terms and Conditions
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. If you have changed your mind about your purchase, Twenty35 IT will be pleased to offer you a refund or exchange provided that:
1) You return the item within 30 days of purchase
2) You produce a satisfactory proof of purchase
3) The item is in un-opened condition, including its original packaging, is unused and as sold
If we agree to the return of such product, we may charge you a handling or re-stocking fee of between $50.00 per product or 10% of the price of product returned plus any delivery costs. You are responsible for the cost of returning the product to us.
Twenty35 IT reserves the right to decline an exchange, refund or repair where any product fault is caused by misuse or neglect.
Please note: during the process of repair, some or all of your stored data may be lost. Please ensure that you have saved this data elsewhere prior to repair.
Privacy
Subscriptions
The products defined in Clause 1(a) and 1(b) may include products and services (including Cloud services) that utilize various billing methods including subscription, consumption and multi-year contract billings, including but not limited to:
(a) Subscription billing for products and services delivered over an agreed period (including multiple years), with invoicing spread across one or more periods within the delivery period.
(b) Consumption billing for services delivered over an agreed period (including multiple years), with invoicing based on usage levels of products and services within an agreed billing frequency.
If you purchase any subscription, consumption or multi-year contract product or service from us in accordance with clause 2, you agree that you:
i) must act in accordance with Clause 11 relating to Third-Party Products and Services.
ii) must not misrepresent or misreport in any way, usage levels through either regular reporting or as the result of an audit. In the event that you breach any of these terms and conditions, and without limiting any other rights we may have with respect to your default, you agree that:
iii) we may, in our discretion, cease supplying the services to you, by either suspending your account or terminating this supply agreement with you; and
iv) if we cease supplying the services to you, you must assign to us all of your rights and obligations under any End User Agreements you have entered into with End Users in accordance with your End-User Agreements.
Software Licence Keys
We offer refunds on any purchased license key that has not been activated and is still valid.
Physical shipping of keys such as Installation Disk, Box, Key Card are Non-refundable (if the product key has been used/activated.)
Microsoft Keys will process the product/license key through manufacturer verification to make sure the product has not yet been activated or tampered with.
Contact Us
We are committed to providing you with excellent customer service. Please contact us on +61 2 8313 0560, or email service@twenty35it.com.au
Partners and Solution Providers
